RETURN & REFUND POLICY
RESERVED RIGHTS REGARDING RETURNS
The Juice Box Company reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, The Juice Box Company reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Foreign items (not originally from The Juice Box Company, LLC) that are sent to our distribution center will be discarded upon receipt.
SHOE RETURN POLICY
We want you to be fully satisfied with every item you purchase from The Juice Box Company. If you not satisfied with your shoes, for any reason we will accept returns up to 10 days after purchase if the following conditions are met:
- All items must be unworn,
- All Items must be in their original packaging.
- You must include the original invoice/packing slip
- You must submit a completed return form (available by clicking HERE).
Please fill out, print, and return this form, along with the damaged item. We will issue you store credit in the form of an E-Gift Card or refund and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.
Once we receive your package, we will email you an E-Gift Card in the amount of your item. Otherwise, you may opt for a refund processed to the original payment method
Please follow the steps noted above for any missing or incorrect items in your order. Please also make sure to specify order number(s) on the return slip so we can ensure your credit is accurate.
RETURN BY MAIL
Please fill out and print our return form (click HERE to download a copy) or include your original packing slip with the item(s) being returned. Without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn and unaltered.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. The Juice Box Company does not credit original shipping charges.